Frequently Asked Questions
How will I know if PEBC received my application?
PEBC will send an application receipt acknowledgement email to you within 6 weeks of receiving your application. PEBC will NOT respond to requests from applicants for application receipt confirmation. You can choose to send your application with a tracking number so you can confirm delivery of your document with a courier. Please make sure your email settings will allow PEBC emails to reach your inbox.
How will I know if I have been accepted to write an exam?
If you require a letter for visa purposes, it will be emailed to you once your application has been processed (within 6 weeks of PEBC receiving your application). This will confirm your acceptance to write the exam.
If you do not require a letter for visa purposes for the Evaluating Exam or Part I – MCQ Exam, you will receive confirmation in the form of an emailed invitation to schedule, which you will receive 8 weeks prior to the exam.
If you do not require a letter for visa purposes for Part II – OSCE Exam, you will receive confirmation in the form of emailed exam information and your PEBC ID/Card of Admission, which you will receive 3 weeks prior to the exam.
How do I update my contact information?
Email your updated contact information to firstname.lastname@example.org.
What is the procedure for withdrawing from an examination?
Send an email to email@example.com stating you wish to withdraw, the exam you are withdrawing from and the reason why. If you are eligible for a refund, please include your address and the currency required for the refund. You will find information regarding refund policies in the application information on this website.
If you are writing a computer based exam – you will also need to cancel on the Prometric website, or call Prometric to request a cancellation of your exam.
If I withdraw from an examination does it count as one of my attempts?
No, you must attend the examination in order for it to count as an attempt.
Can I postpone my examination?
No. You must withdraw from the examination you are currently accepted for and submit a new application and fee for the next examination you wish to write.
What if I wish to change the location of my examination?
If I fail an examination, when will I receive my feedback report?
Unsuccessful candidates will receive a feedback report with information about their performance on the exam. These reports will be emailed to candidates within approximately eight weeks following the release of exam results. Feedback reports are not available for candidates who have passed the exam. Please contact firstname.lastname@example.org if you have not been emailed your feedback report within eight weeks following the release of the exam results.
I would like clarification of my feedback report. How do I arrange this?
If you would like to have a discussion with a PEBC staff member about your feedback report, please email PEBC and provide us with a block of time over a two-week period along with a daytime telephone number where you can receive a call during business hours. It is important to understand that the purpose of the discussion is to clarify the information in the feedback report. To maintain the security of PEBC examination content, PEBC staff cannot advise candidates regarding what they did wrong on a given examination, nor they can provide advice on what to do differently on a future examination.
How do I contact the Registrar directly?
The Registrar is not available for telephone discussions or in-person meetings with candidates. Matters requiring the Registrar’s consideration must be documented in writing and sent to the attention of the Registrar either by mail, fax or email (to the general PEBC email – email@example.com).
I lost my PEBC certificate. How can I request a replacement PEBC certificate?
You will need to make a statutory declaration stating your complete name, current address and why you require a replacement and the fee. Have the statutory declaration witnessed by a notary public, commissioner for oaths or lawyer.
If I received my pharmacy degree outside of Canada or the United States what should I do to achieve PEBC certification?
Before applying to PEBC for STEP 1 (Document Evaluation), you are required to register on the Pharmacists’ Gateway Canada and receive a National Identifier Number.
STEP 1 – DOCUMENT EVALUATION: Please follow this link for information, applications and instructions regarding Document Evaluation.
STEP 2 – THE EVALUATING EXAMINATION: Once you have passed Document Evaluation you will need to write the Evaluating Examination. Please follow this link for the application and instructions.
STEP 3 THE QUALIFYING EXAMINATION: After you have passed the Evaluating Examination, you must pass the Qualifying Examination. Please follow this link for the application and instructions.
LANGUAGE PROFICIENCY TESTING: PEBC does not require language proficiency testing, such as TOEFL, TSE or IELTS. You should contact the provincial licensing authority for the province where you wish to practice to enquire about their language proficiency requirements.
IMMIGRATION: For immigration questions contact your local Canadian Embassy. You do not need to be a Canadian citizen or permanent resident to undergo Document Evaluation or write PEBC exams.
What should I do if my university cannot send an original, currently-dated transcript?
Your university can send a copy of your transcript as long as there is an original university stamp, date and signature on each page of the transcript. As another option, if you have an affiliated college, you could ask the affiliated college to send an original, currently-dated transcript directly to PEBC.
What should I do if I haven’t received my final university degree certificate?
You can submit a certified copy of a provisional certificate OR a statutory declaration stating your final degree certificate has not been issued and the date it will be issued. Have the statutory declaration witnessed by a notary public, commissioner for oaths, or lawyer.
What do I need to do if my documents are not in English or French?
You will need to submit an original, official translation of the document, as well as a certified copy of the original language document. If the document is a transcript or licensing statement you will need to request that the issuing authority send an original language version directly to PEBC and then request one for yourself to be used for the translation. You can send the original translation to PEBC yourself. PEBC does not accept copies of official translations, even if they are certified.
What happens if I submit an application but other required documents arrive at a different time?
If PEBC receives documents before your application we will hold them and add them to your file once your application is received. Transcripts are kept on file for one year from the day we receive them, licensing statements are kept for six months from their issue date and all other documents are kept for six months from the day we receive them.
Do I need to wait until my Document Evaluation has been completed to apply for the Pharmacist Evaluating Examination?
You can apply for the Evaluating Examination before your Document Evaluation has been completed. However, all required documents for Document Evaluation and the Evaluating Examination must be correctly received by the application deadline date of the exam you wish to write. If all documents are not correctly submitted by the deadline, your Evaluating Examination fee will be applied to the following exam.
How will I know if I have passed document evaluation?
Once all of the required documents have been correctly submitted, it will take up to 8 weeks for your document evaluation to be completed. Once your document evaluation has been completed a results letter will be sent to you by regular mail. This letter may also be used for visa purposes.
After I complete Document Evaluation, how long do I have to pass the Pharmacist Evaluating Examination?
You have five years from the date on your Document Evaluation results letter.
What happens if I do not successfully pass the Pharmacist Evaluating Examination within 5 years of completing Document Evaluation?
If you have any attempts left after five years you will need to apply for document re-evaluation; to do so submit a new Document Evaluation application and fee. You will be informed if any other documentation is required once your application is received and processed. Be sure to apply well in advance of any deadlines because extensions will not be granted for documents submitted late.
After I successfully complete the Pharmacist Evaluating Examination, how long do I have to pass the Pharmacist Qualifying Examination?
There is no deadline. However, both Parts of the Qualifying Examination must be successfully completed within a three-year period of passing one Part. If you do not complete the process within this time period, you will be required to retake and pass the Part that has already been completed.
How do I arrange for PEBC to send a copy of my Licensing Statement to a provincial or territorial regulatory authority?
You will need to mail or courier a written request and the fee per each regulatory authority to whom you would like the copy sent.