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Withdrawal Policies

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Withdrawal Request Deadlines

Exam withdrawal requests – must be received no later than the last day of the exam you are withdrawing from.
Exam withdrawal requests with time to apply for the next scheduled exam – must be received at least 5 business days before the application deadline for the next exam.
Document Evaluation, US Document Evaluation and Pharmacy Technician International Evaluation withdrawal requests – must be received before your evaluation is completed.

General Withdrawal and Refund Policies

How to Withdraw

Ensure your request is final, as it cannot be reversed once submitted.

Submit your request to withdraw using the appropriate email:

Exam withdrawals – withdrawals@pebc.ca
Pharmacist Document Evaluation or the Pharmacy Technician International Evaluation – doceval@pebc.ca

The subject line of the email must include:

Your PEBC ID number
The word “Withdrawal”
The name of the application you are withdrawing from, e.g. Document Evaluation, Pharmacist Qualifying Examination, etc. If it is an exam application, include the month and year of the exam, e.g. Pharmacist Qualifying Examination, May 2026.

The body of the email must include:

Your complete name
Your PEBC ID number
The statement “I wish to be withdrawn from (add the application or exam you wish to withdraw from)”
The reason why
Review the refund policies and if you are eligible for a refund include:
- Your current mailing address
- The currency required for the refund
- A death certificate or the PEBC Candidate Medical Certificate if you are withdrawing due to bereavement or medical reasons (please see the appropriate section below for detailed instructions for withdrawals due to bereavement or medical reasons)

PEBC Refund Policies

Exam refunds are decided and processed 6 weeks after the exam takes place.

If a wire transfer is necessary, $50 CAD will be deducted to cover costs.

Your refund will be determined by the following:

Withdrawing from an Exam Due to Visa Refusal

As soon as you are aware you will not be taking the exam, follow the “How to Withdraw” instructions above
Usual refund policies apply for withdrawal due to visa refusal

Withdrawing from an Exam for Medical Reasons

As soon as you are aware you will not be taking the exam, including on the day of the exam, follow the “How to Withdraw” instructions above
Have the PEBC Candidate Medical Certificate completed by a physician or nurse practitioner and send a copy by email
The certificate must be dated no later than two days after the exam
The certificate must be received by email within 14 days of the exam and you must keep the original signed copy until the refund request is settled.

Withdrawing from an Exam Due to Bereavement

As soon as you are aware you will not be taking the exam follow the “How to Withdraw” instructions above
Email a copy of the death certificate to PEBC to verify that the bereavement was at the same time as the exam
The death certificate must be received by email within 14 days of the exam or your case will not be considered

Taking the Next Exam Instead

You cannot postpone an exam
Your withdrawal request for the current exam must be received at least 5 business days before the application deadline for the next exam
As soon as you are aware you will not be taking the exam follow the “How to Withdraw” instructions above
Submit a new application and fee for the next exam you wish to take by the application deadline for that exam

Examination Attempts

If you withdraw before the start of an exam, it does not count as one of your attempts at the exam. Please review the following sections on attempts for all related information:

How to Withdraw
Ensure your request is final, as it cannot be reversed once submitted.

Submit your request to withdraw using the appropriate email:
- Exam withdrawals – withdrawals@pebc.ca
- Pharmacist Document Evaluation or the Pharmacy Technician International Evaluation – doceval@pebc.ca
The subject line of the email must include:
- Your PEBC ID number
- The word “Withdrawal”
- The name of the application you are withdrawing from, e.g. Document Evaluation, Pharmacist Qualifying Examination, etc. If it is an exam application, include the month and year of the exam, e.g. Pharmacist Qualifying Examination, May 2026.
The body of the email must include:
- Your complete name
- Your PEBC ID number
- The statement “I wish to be withdrawn from (add the application or exam you wish to withdraw from)”
- The reason why
- Review the refund policies and if you are eligible for a refund include:
  - Your current mailing address
  - The currency required for the refund
  - A death certificate or the PEBC Candidate Medical Certificate if you are withdrawing due to bereavement or medical reasons (please see the appropriate section below for detailed instructions for withdrawals due to bereavement or medical reasons)
PEBC Refund Policies

Exam refunds are decided and processed 6 weeks after the exam takes place.

If a wire transfer is necessary, $50 CAD will be deducted to cover costs.

Your refund will be determined by the following:
Withdrawing from an Exam Due to Visa Refusal
- As soon as you are aware you will not be taking the exam, follow the “How to Withdraw” instructions above
- Usual refund policies apply for withdrawal due to visa refusal
Withdrawing from an Exam for Medical Reasons
- As soon as you are aware you will not be taking the exam, including on the day of the exam, follow the “How to Withdraw” instructions above
- Have the PEBC Candidate Medical Certificate completed by a physician or nurse practitioner and send a copy by email
- The certificate must be dated no later than two days after the exam
- The certificate must be received by email within 14 days of the exam and you must keep the original signed copy until the refund request is settled.
Withdrawing from an Exam Due to Bereavement
- As soon as you are aware you will not be taking the exam follow the “How to Withdraw” instructions above
- Email a copy of the death certificate to PEBC to verify that the bereavement was at the same time as the exam
- The death certificate must be received by email within 14 days of the exam or your case will not be considered
Taking the Next Exam Instead
- You cannot postpone an exam
- Your withdrawal request for the current exam must be received at least 5 business days before the application deadline for the next exam
- As soon as you are aware you will not be taking the exam follow the “How to Withdraw” instructions above
- Submit a new application and fee for the next exam you wish to take by the application deadline for that exam
Examination Attempts
If you withdraw before the start of an exam, it does not count as one of your attempts at the exam. Please review the following sections on attempts for all related information:

If you are withdrawing from an exam and have scheduled your exam appointment through Prometric for Part I (MCQ), you must also cancel the appointment directly with Prometric as early as possible.