All candidates must conduct themselves in a professional manner, holding themselves to the highest level of ethical and respectful behaviour when interacting with PEBC staff and taking PEBC exams.
The PEBC office hours are Monday to Friday, 9:00 am to 4:00 pm Eastern Time, for receiving telephone calls and written correspondence by regular mail, email and fax. PEBC is not available for in-person candidate visits. Application forms may not be delivered in person, to the PEBC office.
Note that the office is closed for lunch between 12:00 noon and 1:00 pm Eastern Time and no telephone calls are received during the lunch break.
Once you start the PEBC certification process, you will be assigned a PEBC Identification Number. Always include your PEBC Identification Number in any correspondence and when contacting the office, whether by phone, fax or email.
Please allow 2 business days for a response to any enquiry you make, before contacting the office about the same matter again.
You can contact us via the form below or by mail, email, phone or fax at:
The Pharmacy Examining Board of Canada (PEBC)
200-59 Hayden Street
Toronto, ON M4Y 0E7
Emails are answered Monday to Friday, 9am – 4pm Eastern Time, except during holidays.
PLEASE NOTE: PEBC primarily communicates with applicants by email. Applicants are expected to check their email regularly and make sure their email settings will allow PEBC emails to reach their inbox.
In-Person Visits to PEBC
PEBC is not available for in-person candidate visits.
In the interest of fairness and consistency to candidates across the country and overseas, the Pharmacy Examining Board of Canada is only accessible to candidates by telephone (Monday through Friday between the hours of 9:00 am to 12:00 pm and 1:00 pm to 4:00 pm, Eastern Time; closed statutory holidays) or in writing (by mail, email and fax).